Privacy Notice

Safeguarding your personal information is a core responsibility for Falcon Gainode. We handle data openly, for defined purposes and under the laws that apply, including relevant privacy obligations. This notice describes the information we obtain, the reasons for using it, retention periods and the protections we maintain.

1. Who controls your data

Under applicable privacy legislation, responsibility for your personal information rests with the website operator and the Falcon Gainode platform. Our legal notices contain the relevant contact details and additional information. You can also reach our data-protection officer with privacy enquiries.

2. Information we obtain

We limit collection and use to information needed to deliver the service, meet legal duties and keep the platform safe. This can cover:

Identification information: given name, family name and birth date, used for age and identity checks.
Contact information: email, optional phone number, country of residence and, when relevant, mailing address.
Account and payment records: payment information, deposits, withdrawals and transaction activity.
Technical and activity information: IP address, browser, device details, login times and connection records.
Verification material: identity evidence, address confirmation or other documents needed for KYC/AML procedures where legally applicable.

As a rule, we do not request sensitive categories such as medical information or religious views, unless the law requires it or you have clearly agreed to provide them.

3. Ways information is collected

We receive information through a range of protected collection methods:

Information you submit: for instance during sign-up, profile changes, document verification or contact-form use.
Information gathered automatically: including cookies, server records, analytics systems and device data generated while using the platform.
Information supplied by others: such as payment companies for deposits and withdrawals, KYC/AML verification providers or social sign-in services where you permit their use.

4. Why we process information

Personal information is handled for defined, lawful and transparent objectives only:

Creating, administering and operating your account, together with the platform tools available to you.
Authorising and protecting payment activity, including deposits and withdrawals.
Responding to support requests and offering assistance suited to your needs.
Meeting statutory and regulatory responsibilities, including KYC, AML and tax-related duties.
Maintaining security and defending against fraud, misuse and cyberattacks.
Refining the experience and advancing the platform's functionality.
Sending marketing or informational material only where you have expressly opted in.

5. Grounds for processing

To enter into or carry out a contract, including steps taken before contracting.
To satisfy legal responsibilities, including measures designed to prevent money laundering.
For legitimate operational interests, such as preserving platform reliability and security.
With your clear permission, for example for promotional messages or optional functions.

6. When information is shared

Disclosure takes place only when necessary and only with partners selected for an appropriate purpose:

Banks and payment services that facilitate deposits and withdrawals.
Qualified providers that perform KYC and AML verification.
Technology and cloud suppliers bound by suitable data-processing arrangements.
Security and analytics services that, where feasible, use anonymised or pseudonymised information.
Professional advisers, including legal and tax specialists, when needed to meet legal requirements.
Public authorities or courts when disclosure is legally required or needed to protect or pursue legal rights.

We do not sell or disclose your personal information to outside parties for their commercial use.

7. Transfers across borders

Some suppliers, including cloud-hosting or analytics providers, may operate outside Mauritius or another relevant jurisdiction. Where this happens, we use suitable safeguards, such as contractual commitments, internal protections or recognised adequacy arrangements, to preserve an appropriate standard of privacy.

8. Protecting personal information

We use rigorous technical and organisational controls to keep your information secure:

Protected transmission with up-to-date protocols, including TLS 1.3 or later.
Robust encryption for sensitive stored information, such as AES-256.
Scheduled security assessments, penetration testing and independent expert reviews.
Ongoing system observation to identify unusual behaviour and attempted intrusions.
Limited internal access supported by role-specific permissions.
Customer funds maintained in separate accounts with regulated service partners.

No technical system can promise complete protection from every threat. Our controls are designed to reduce exposure to a very low level.

9. How long we retain data

We keep personal information only for the time needed for its stated use or for a period imposed by law:

Throughout active account use and while our contractual relationship remains in place.
Following closure, for the duration required under applicable law, such as 5–10 years for tax or regulatory records.
Where processing relies on consent, including marketing, until you revoke that permission.

When information is no longer necessary, we remove it securely or convert it into anonymised data.

10. Rights available to you

Privacy law gives you several rights concerning your information. These include the ability to:

Ask what personal information we hold about you.
Seek correction of incorrect details or completion of missing information.
Ask for deletion where no legal duty requires continued storage.
Ask us to limit processing in circumstances permitted by law.
Obtain your information in a structured, widely used and machine-readable form for portability.
Cancel your consent at any point for processing that occurs afterwards.
Submit a concern to the appropriate privacy regulator.

11. Cookies and related tools

Cookies and related tools help the site operate, understand how visitors interact with it and enhance the experience. Necessary cookies remain active; analytics and advertising cookies are used only after you give permission. Further details appear in our separate cookie notice.

12. Updates to this privacy notice

We may revise this notice from time to time in response to legal developments, regulatory expectations or platform updates. The current version will remain accessible on the site, and material changes will be communicated by email or within the platform.

13. Privacy contact details

For questions about this notice, privacy matters or exercising your rights, email $site_gmail or submit the site's contact form. Our data-protection officer will assess your message and reply as soon as reasonably possible.

When you use Falcon Gainode, you confirm that you have reviewed this privacy notice and accept its provisions.